Your team must all arrive 10 to 15 minutes before your allocated game start time in order for the team to be briefed before entering the game. If you are running slightly late you must phone us to inform us (as this has an impact on games later on in the day). If you are over 10 minutes late we will start your game timer without you, if you are over 15 minutes late we reserve the right to cancel your booking with no refund.
We don’t allow the use of mobile phones, cameras or any kind of recording device in any of our games, lockers will be provided for free.
All bookings must be made by a person over the age of 16, and you must have a minimum of 2 players and a maximum of 8 players per game. (Cabin in the woods is the only game to fit 8 players)
All players must be over the age of 12, anyone under the age of 16 must be accompanied by an adult. If all players are under the age of 16 and no adult is present we reserve the right to cancel the booking with no refund.
If you or your team mate(s) arrive under the influence of alcohol or drugs, we reserve the right to deny entry to the room with no refund.
The event may be physically and mentally challenging, you are to treat the game and the staff with sincere respect. The possibility of injury to you and your team exist and you are fully aware of the risk to yourself and others.
You will never under any circumstances break any of the rules laid out to you by the game and the game host(s). If any rules are broken, we reserve the right to stop the game and no refund will be given.
Payment can be made either by full payment or a deposit of £54 per room to secure the time slot. Once payment is made you will receive a confirmation email with all the information needed. It is your responsibility to inform us if you did not receive the confirmation email. If a deposit is made NO refund will be give at any time.
DISABILITIES & MEDICAL PROBLEMS
Our Games will have strobe and flashing light and will not be suitable for persons suffering from photosensitive epilepsy.
It will be your responsibility to notify us before booking of any medical issues or disabilities. When notified we will be able to tell you if the game you’re wishing to book is suitable for you or anyone in your group.
CHANGES IN PRICE
We reserve the right to change the game price at any time. Game prices could vary depending on the time and the amount in your group.
IF YOU CANCEL OR CHANGE YOUR BOOKING
If you cancel your booking with under 48 hours notice no refund will be given.
If you cancel your booking under 5 days but over 48 hours notice only half the booking price will be refunded.
If you cancel your booking over 5 days notice a full refund will be given.
If you need to change your booking time and date, we will do our best to accommodate this, however we will not change your booking if you are changing with less than 24 hours notice.
IF WE CANCEL YOUR BOOKING
We reserve the right to cancel your booking with a full refund and explanation given.
We will try our best to re-schedule your booking to your/our next available date and time.
By booking you are consenting to all of our terms and conditions and you take full responsibility for all of your team.