Your team must arrive 15 minutes before your allocated game start time, in order to have a team briefing before the game starts. It is your responsibility to let us know if you are running slightly late – you must phone us and let us know (as this has an impact on games later on in the day). Our phone number is 07727 984004. If you are over 10 minutes late we will start your game without you, if you are over 15 minutes late, we reserve the right to cancel your booking with no refund.
Mobile phones, cameras or any other kind of recording devices are not permitted in our rooms, we provide lockers for you to leave items in.
All bookings must be made by a person over the age of 16 years. Each booking must have a minimum of 2 players and a maximum of 8 per game, (Cabin in the Woods is the only game to fit 8 players).
It is recommended that players must be over the age of 12, anyone under the age of 16 must be accompanies by an adult. If all players under the age of 16, and no adult is present then we reserve the right to cancel the booking with no refund
If you or team mate/s arrive under the influence of alcohol or drugs, we reserve the right to deny entry to the room with no refund.
The game maybe physically and mentally challenging, you are to treat the game and the staff with respect. The possibility of injury to you and your team exist any and you are fully aware of the risk to yourself and others.
You will never under any circumstances break any of the rules that are laid out to you by the game and the game host(s). if any rules are broken, we reserve the right to stop the game and no refund will be given.
Payment can be made either by full payment or a deposit of £52 per room to secure the timeslot. Once payment is made you will receive a confirmation email, with all the information needed. It is your responsibility to inform us If you did not receive the confirmation email. If a deposit is made then NO refund will be given at any time.
DISABILITIES & MEDICAL PROBLEMS
Our games will have strobe and flashing lights and will not be suitable for people suffering from photo-sensitive epilepsy.
It is your responsibility to notify us before booking of any medical issues or disabilities. When notified we will be able to tell you if the game that you are wishing to book is suitable for you/your group
CHANGES IN PRICE
We reserve the right to change the game price at any time. Game process could vary depending on the time and the amount of people in your group.
If you need to change the date and time of your booking, we will do our best to accommodate this. If your booking is changed with less than 48 hrs notice then a rescheduling fee of £20 will be added for a weekday, or £40 for a weekend day to cover staff costs. Once the booking has been moved once no refund can be given at any time.
If you cancel your booking with under 48 hours notice no refund will be given.
If you cancel your booking under 5 days but under 48 hrs notice then only half the booking price will be refunded.
If you cancel your booking over 5 days notice a full refund will be given